Returns window
You may return most items within 7 days of delivery, provided they are unused, unmarked and in their original packaging. We arrange and pay for the pickup.
Calibrated plates, lifting platforms and custom or made-to-order items are final sale. This is stated on each of those product pages before you buy.
Damaged or defective on arrival
Tell us within 48 hours of delivery with photographs of the item and the outer packaging. We replace it or refund it in full, including freight, at your choice.
Freight damage is on us, not on you. Do not refuse the delivery — accept it, photograph it, and raise the ticket.
How refunds are paid
Refunds return to the original payment method within 5–7 working days of the item reaching our warehouse. Cash-on-delivery orders are refunded by NEFT to an account you nominate.
Shipping charges are refunded only where the return is due to our error or a defect.
Exclusions
Normal wear, rust from outdoor or humid storage, damage from dropping plates onto bare concrete, and modification of any kind are not covered.